The same crew every visit. Backup cover when someone is away. A direct line to the person who runs it. That's how we clean, and it's why our clients stay.
Most clients come to us fed up with one of three things. Here's what we do about each.
Our answer: the same crew every visit, working from a checklist written for your site, with quality audits to check it.
Our answer: backup cover. If someone is away, trained cover steps in, so you don't get a missed clean.
Our answer: a direct line to management. You deal with the people who run the business.
I'm Tory Papa, the founder of Eastern Suburbs Cleaning Group. I'm involved in every contract, and you'll always have a direct line to me.
I started cleaning about three years ago, after I built a website for a friend's cleaning business. It looked like a trade I could do well, so I jumped in. I began with general house cleaning, moved into end of lease, and then into commercial cleaning.
House cleaning taught me that leaving a place neater than we found it matters as much as the cleaning itself. Commercial clients notice that too. I also do post-construction cleaning, tile and carpet cleaning, and I believe the right equipment and the right chemicals are what make a clean efficient and high quality.
They learn your space, your preferences and your people.
If someone is away, trained backup cover steps in.
Call the people who run it.
Completed work is logged and reported, so you can see what was done.
We check the work against your checklist, not just the surface.
No lock-in contracts and no hidden fees.
That's why you'll only find enthusiastic, hard-working people on our crews. We'd rather teach the skills than try to teach the attitude.
No guesswork. Every site follows the same simple process.
We visit your site, look at your layout and priorities, and agree what needs doing.
You get a clear written quote the same day. No lock-in contract and no hidden fees.
Every task for your site is written down, so nothing is missed.
Your crew completes your building induction before their first clean.
Completed work is logged and reported, so you can see what was done.
We audit the work, and you can call management any time something needs changing.
Alongside regular commercial cleaning, we do the specialised work that keeps a workplace looking its best.
Carpets in offices, waiting rooms and clinics kept fresh and presentable.
Tiled and hard floors in bathrooms, kitchens, foyers and entrances.
Clear glass for reception areas, partitions and shopfronts.
A detailed clean that goes further than the routine, for one-off resets or periodic top-ups.
Dust, residue and builders’ mess cleared so the space is ready to use.
Outdoor hard surfaces such as entrances, paths and courtyards.
We supply our own professional cleaning products. Every product has a Safety Data Sheet on file, and we never mix chemicals.
Bathroom hard surface cleaner (bleach-based).
Neutral floor cleaner that leaves no residue.
Hard surface cleaning and disinfecting.
Spray-and-wipe cleaner for desks, benches and other hard surfaces.
Dishwashing liquid and general cleaning.
Stainless steel cleaner and polish.
The same cloth should never travel from a bathroom to a kitchen. These are the rules our crews follow on every site.
Different colours for different areas, so the right cloth stays in the right room.
Bathroom cloths and chemicals never go into the kitchen or kitchenette.
Products are used only as labelled and never decanted into unlabelled bottles.
Every product is used on its own, as its Safety Data Sheet directs.
public liability insurance
cover for our crews
on every site
every cleaner
“We swapped our commercial cleaner to the ESC Group more than 12 months ago and are happy we did. Any feedback we provide is actioned immediately and Tory will always place a follow up call to make sure we are happy.”
“The consistently high standard of every clean. The owner is very hands-on, easy to communicate with and genuinely cares about every clean.”
“Consistently professional, reliable, and always completed to a high standard. They communicated well, and never missed a single cleaning.”
Tell us a little about your business and we'll call you back the same day. We'll book a free on-site walkthrough and send you a same-day written quote. No lock-in contracts and no hidden fees.
